At Medical Mojo, we prioritise customer satisfaction and service and value patient feedback. We consistently strive to deliver exceptional service; however, we acknowledge that there may be instances where you feel our standards have not been met, prompting you to make a complaint.
We take complaints seriously and have established a procedure to address each, ensuring steps are taken to prevent recurrence. Upon receipt, complaints will be acknowledged within two working days. We aim to provide a comprehensive response within ten working days, including a thorough investigation and resolution detailed in a formal letter. Further investigation may extend this timeline in some cases, but we commit to informing you of any delays and providing an estimated resolution timeframe.
To complain, you can contact us via email at complaints@medicalmojo.co.uk or by writing to us at the following address:
Medical Mojo c/o Solent Pharmacy,
9 St. James Road
Southampton
SO15 5FB
To expedite the resolution process, kindly include the following information:
- Full name and date of birth
- Telephone number (for potential clarification or additional information)
- Detailed description of the complaint and reasons for dissatisfaction
- Actions you’ve already taken to address the issue
- Your preferred resolution method and timeline
Your feedback is crucial to our continuous improvement, and we appreciate your cooperation in helping us address your concerns effectively.
